Lux Travel & Life

Refund & cancellation policy

Last updated 16 October 2026

Our promise is simple: if we do not deliver what we promised you in writing, you get a full refund. Every engagement starts with a written proposal or confirmation of what is included, and that is what we hold ourselves to.

Full refund

• If we do not deliver the services described in your proposal or order confirmation, in full, we refund everything you paid for them.
• If you cancel before we start work, we refund everything you paid.

Once delivered

• When the work has been delivered as promised and you have approved it (for example a website launched, or a feature published), the payment for it is not refundable. If something is not right, we correct it.
• For work paid in stages, each stage you have approved counts as delivered.

Monthly plans

You can cancel at any time by email. Cancellation takes effect at the end of the month already paid. If in any month we do not deliver what the plan includes, that month is refunded in full.

How refunds are paid

Refunds go back to the original card or account, usually within 5 to 10 working days, depending on your bank. To ask for a refund, email hello@luxmedianetwork.com with your name and the payment date. We reply within two working days.

Contact

Lux Life Media Network L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates.
Email hello@luxmedianetwork.com